Problems with baggage: damaged, delayed, lost
While travelling by plane, there is always a risk that something might happen to our luggage. While passengers are responsible for their hand baggage, airlines are obligated to take certain action when registered luggage is damaged, delayed or lost. These obligations are regulated and described in European Union’s directive. Therefore, it is very useful to know passengers’ rights in case to know what can we require from the airlines if any problem with our registered luggage occur.